What you are buying
A Khet Scan season pass is a prepaid, digital service. It lets your Khet Scan account use the eKhasra crop-survey tools in the app (filling and locking gatas, AgriStack approvals) for a fixed number of days: 7 days (weekly pass) or 30 days (monthly pass). Nothing is shipped. The pass is added to your account as soon as the payment is confirmed, normally within a minute, and shows in the app the next time you open the survey.
Passes are prepaid and do not renew automatically, so there is nothing to cancel. When the days run out, the pass simply ends. Buying another pass while one is active adds its days after the current one.
Khet Scan Pro is a separate digital service: Backup of your work with restore on a new phone, no daily limits, Pro-only tools and member prices for season passes. It costs ₹149 a month or ₹1,199 a year (founder plan ₹999 a year during the first 60 days after launch). The rules for Pro are in their own section below.
Passes bought on our website (Razorpay)
- Not used yet: if you have not locked any gata or approved any AgriStack image with the pass, you can ask for a full refund within 7 days of buying it.
- Technical fault on our side: if the survey tools did not work for a long period because of a fault in Khet Scan (not a government portal outage), contact us. We will extend your pass or refund the unused days.
- Charged but no pass: if money was taken but the pass did not appear within an hour, write to us with the Razorpay payment ID from your receipt. We will add the pass or refund the payment in full.
- Paid twice by mistake: the duplicate payment is refunded in full.
- Approved refunds go back to the original payment method (UPI, card or bank) through Razorpay, usually within 5–7 working days. A refunded pass is removed from your account.
When we can’t refund
- Days of a pass that have already been used, except for a technical fault on our side.
- Problems caused by a government portal (eKhasra, AgriStack) being slow, closed or changed. Those portals are not operated by us. If an outage lasts long, contact us and we will consider extending your pass.
- A pass ended or removed because the account broke our terms of use (for example, sharing one pass between employee codes).
Passes bought in the app (Google Play)
Purchases made inside the app are processed by Google Play and follow Google Play’s refund policy. You can request a refund from Google Play, or contact us and we will help.
Khet Scan Pro
Bought in the app (Google Play subscription)
- Pro in the app renews automatically every month or year until you cancel. To cancel, open the Play Store → Payments & subscriptions → Subscriptions → Khet Scan Pro → Cancel. Uninstalling the app or deleting your account does not cancel it.
- After you cancel, you keep Pro until the end of the period you have paid for. There is no partial refund for the rest of a month or year, except as below.
- Free trial: if you cancel before the 7-day trial ends, you are not charged.
- Refunds for Google Play subscriptions follow Google Play’s refund policy; you can request one from Google Play, or contact us and we will help. If you were charged for a renewal you did not want, write to us soon after the charge.
Bought on our website (Razorpay)
- Pro bought on our website is a one-time payment for 30 or 365 days. It does not renew automatically, so there is nothing to cancel.
- No change-of-mind refunds: Pro bought on our website is not refundable once paid, except in the cases below.
- Technical fault, charged but no Pro, or paid twice: handled as for passes above (we fix it, extend Pro or refund).
- Approved refunds go back to the original payment method through Razorpay, usually within 5–7 working days.
What a refund or cancellation does to your Backup
When Pro ends, whether because a subscription ran out, was cancelled and reached the end of its period, or was refunded, your cloud backup becomes read-only for 30 days. You can still restore or download everything in the app during that time. After 30 days the cloud copy is permanently deleted. Files on your phone are not affected. If you take Pro again before the 30 days end, nothing is deleted.
How to ask for a refund
Email contact@sugamdigital.com from the Google account the pass was bought for, or WhatsApp +91 84102 42335. Include the payment ID (website) or the Google Play order number (app). We reply within 3 working days.